Posts by ogomez

OneLink Earns Acclaim from Frost & Sullivan for Its Customer-focused Approach to Process Automation in Contact Centers

Its diverse portfolio and targeted transformation strategies help customers make optimum use of their automation solutions. SÃO PAULO, Brazil — October 20, 2020 — Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan recognizes OneLink BPO with the 2019 Latin America Customer Value Leadership Award. Its keen…

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OneLink BPO achieves a triple ISO Certification.

Latin America, December 18th, 2019 – OneLink BPO, was awarded the quality, environment, health & safety triple certification. The leading and rapidly growing provider of contact center services in the Americas is proud to announce that they achieved the ISO: NTC 14001 (2015), OHSAS 18001 (2007) and NTC 45001 (2018). NTC ISO 14001: An Environmental Management System in…

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We are hiring!

Do you imagine yourself working within a happiness-based culture? Having fun with your team, developing your skills and hanging out in a building designed specially for you? Stop daydreaming and kickstart your career in 2020 at OneLink! Apply now to #TheFunPlaceToWork and enjoy: Welcome bonus for bilingual accounts* Incredyble® work environment And much more benefits… Apply by…

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A White Paper for OneLink BPO

Ryan Strategic Advisory Using Happiness as a Driver for Customer Experience Delivery A white paper for OneLink BPO – June 2018 Introduction Today’s customer experience environment demands getting it right the first time. This is why so many enterprises place a premium on finding an outsourcing partner that lives and breathes excellence in consumer interactions.…

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OneLink was awarded in the 16th Customer Experience Summit in Bogota

OneLink BPO receives recognition in the 9° Premio Nacional a la Excelencia de la Industria in customer interactions. The contest was held by the Colombian Association of Contact Centers and BPO within the 16 ° Customer Experience Summit in Bogota framework. Bogotá, May 10th, 2019. OneLink BPO has been consolidating its path for 6 years where it has managed to be recognized…

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OneLink BPO Applauded by Frost & Sullivan for Its Strong Brand and Market Expansion Strategies

OneLink’s wide geographic footprint allows it to move operations relatively easily among its delivery centers, reducing associated risks for its clients SÃO PAULO, Brazil — April 30th, 2019 — Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan recognizes OneLink BPO with the 2018 Latin American Competitive Strategy Innovation…

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OneLink Buys Avianca’s Shares

OneLink, as part of its strategy of consolidation in the Contact Center industry in Latin America, buys the shares of Avianca Holdings in the company Getcom. After 5 years of a successful alliance between OneLink and Avianca, Avianca made the decision to focus on the core of its business and put its shares up for sale in several of the subsidiary…

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OneLink BPO opens operations in Mexico continuing its expansion process

The big family of Incredybles® continues to grow with a new operation in Ciudad Obregon, Mexico. In its initial phase, 400 new jobs were created. In a second stage, during 2019, it is projected they’ll reach 1200. OneLink currently works for a well-known airline from its facilities in Ciudad Obregon, generating opportunities for young people who…

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