Posts by ogomez

This is a very special year for OneLink. We are celebrating 10k Incredybles® in just 6 years of operations! Our story began in 2013 in El Salvador and Colombia with 1,300 Incredybles®. Our people and culture of happiness have led us to build 42 partner relationships and 10,000 new jobs opportunities to date. We believe in driving results through happiness…

May 2019 – OneLink has been included in two categories of the “Best of The Global Outsourcing 100” lists: Top Customer References and Rising Stars to Leaders. In order to select the companies for each category, the IAOP® reviews the situation of the companies in the industry, and the results are based on the evaluation of…

Ryan Strategic Advisory Using Happiness as a Driver for Customer Experience Delivery A white paper for OneLink BPO – June 2018 Introduction Today’s customer experience environment demands getting it right the first time. This is why so many enterprises place a premium on finding an outsourcing partner that lives and breathes excellence in consumer interactions.…

OneLink BPO receives recognition in the 9° Premio Nacional a la Excelencia de la Industria in customer interactions. The contest was held by the Colombian Association of Contact Centers and BPO within the 16 ° Customer Experience Summit in Bogota framework. Bogotá, May 10th, 2019. OneLink BPO has been consolidating its path for 6 years where it has managed to be recognized…

OneLink’s wide geographic footprint allows it to move operations relatively easily among its delivery centers, reducing associated risks for its clients SÃO PAULO, Brazil — April 30th, 2019 — Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan recognizes OneLink BPO with the 2018 Latin American Competitive Strategy Innovation…

OneLink, as part of its strategy of consolidation in the Contact Center industry in Latin America, buys the shares of Avianca Holdings in the company Getcom. After 5 years of a successful alliance between OneLink and Avianca, Avianca made the decision to focus on the core of its business and put its shares up for sale in several of the subsidiary…

The big family of Incredybles® continues to grow with a new operation in Ciudad Obregon, Mexico. In its initial phase, 400 new jobs were created. In a second stage, during 2019, it is projected they’ll reach 1200. OneLink currently works for a well-known airline from its facilities in Ciudad Obregon, generating opportunities for young people who…

Guatemala, September 8th, 2018 – More than 550 Incredyble® Volunteers planted 1,000 dreams at the Ecological Park Ciudad Nueva, CALMECA, on September 8th, 2018. Continuing on the long road raising awareness in the communities that surround us remains as one of the most important tasks for OneLink. Practicing the value of Solidarity in their daily lives, 550…

OneLink BPO continues to make a difference in the Contact Center and BPO industry. It was present in the Argentinian CRIC Congress 2018, participating in the LATAM Award for Best Companies in Customer Service, where it was recognized with the gold award in the Best Sales Strategy category for its Incredyble® Sales Model. The LATAM Award…

June 2018 – This year, OneLink has transitioned categories from Rising Star to Leader in the annual listing of the world’s best outsourcing service providers and they were also recognized as a Top Company for Customer References, rated with the top score: 8 out of 8.  Customer Reference is the single most important factor in the overall score. Each year…