News

OneLink is finalist in three different categories at the 16th Annual 2021 Contact Center World Awards

Date: June 09, 2021

June 9, 2021 - 1 Minute Read Our technological and innovative approach in providing the best solutions to our Customers and Incredybles® allowed us to be a finalist in three categories at The 2021 Top Ranking Performers Awards. OneLink, a prem...

2020 Sustainability Report

Date: June 03, 2021

Our Sustainability Report compiles the most outstanding efforts in Colombia during 2020. We seek to create value for the communities we serve, always with the desire to innovate, promote the well-being of our people and fulfill our commitment to oper...

OneLink Lauded by Frost & Sullivan for Harnessing Emerging Technologies to Deliver Outstanding Customer Experiences

Date: March 09, 2021

It blends automation with human emotional intelligence to provide clients with the best possible CX SÃO PAULO, Brazil — March 9, 2021 — Based on its recent analysis of the Latin American and the Caribbean customer experience (CX) outsourcing ...

OneLink’s Applied Innovation Team Creates Technological Solution Among Pandemic Chaos

Date: February 26, 2021

2020 was undoubtedly an unprecedented year as COVID-19 has impacted, disrupted, and redefined every single industry worldwide. The pandemic forced organizations to move to a networked approach to business continuity planning, working from home, and...

Artificial Intelligence Digitalizes Assistance in the Health Care Sector.

Date: January 19, 2021

OneLink stands out for pursuing technological leadership through the development of outstanding customer service strategies. We have always strived to create innovative solutions, so our clients and strategic partners are ahead in a new changing real...

OneLink Earns Acclaim from Frost & Sullivan for Its Customer-focused Approach to Process Automation in Contact Centers

Date: October 20, 2020

Its diverse portfolio and targeted transformation strategies help customers make optimum use of their automation solutions. SÃO PAULO, Brazil — October 20, 2020 — Based on its recent analysis of the Latin American contact center outsourcing s...

OneLink BPO achieves a triple ISO Certification.

Date: December 22, 2019

Latin America, December 18th, 2019 – OneLink BPO, was awarded the quality, environment, health & safety triple certification. The leading and rapidly growing provider of contact center services in the Americas is proud to announce that ...

We are hiring!

Date: November 27, 2019

Do you imagine yourself working within a happiness-based culture? Having fun with your team, developing your skills and hanging out in a building designed specially for you? Stop daydreaming and kickstart your career in 2020 at OneLink! Apply now t...

OneLink BPO, “The Contact Center with a Smile”, celebrates its 10,000 Incredybles’® Milestone

Date: October 17, 2019

This is a very special year for OneLink. We are celebrating 10k Incredybles® in just 6 years of operations! Our story began in 2013 in El Salvador and Colombia with 1,300 Incredybles®. Our people and culture of happiness have led us to build 4...

OneLink is on the IAOP® 2019 list: "Best of The Global Outsourcing 100", a recognition to the best in the last 10 years.

Date: May 21, 2019

May 2019 – OneLink has been included in two categories of the “Best of The Global Outsourcing 100” lists: Top Customer References and Rising Stars to Leaders. In order to select the companies for each category, the IAOP® reviews the situat...

A White Paper for OneLink BPO

Date: May 17, 2019

Ryan Strategic Advisory Using Happiness as a Driver for Customer Experience Delivery A white paper for OneLink BPO - June 2018 Introduction Today’s customer experience environment demands getting it right the first time. This is why so many...

OneLink was awarded in the 16th Customer Experience Summit in Bogota

Date: May 15, 2019

OneLink BPO receives recognition in the 9° Premio Nacional a la Excelencia de la Industria in customer interactions. The contest was held by the Colombian Association of Contact Centers and BPO within the 16 ° Customer Experience Summit in Bo...

OneLink BPO Applauded by Frost & Sullivan for Its Strong Brand and Market Expansion Strategies

Date: April 30, 2019

OneLink's wide geographic footprint allows it to move operations relatively easily among its delivery centers, reducing associated risks for its clients SÃO PAULO, Brazil — April 30th, 2019 — Based on its recent analysis of the Latin American...

OneLink Buys Avianca's Shares

Date: February 11, 2019

OneLink, as part of its strategy of consolidation in the Contact Center industry in Latin America, buys the shares of Avianca Holdings in the company Getcom. After 5 years of a successful alliance between OneLink and Avianca, Avianca made th...

OneLink BPO opens operations in Mexico continuing its expansion process

Date: November 15, 2018

The big family of Incredybles® continues to grow with a new operation in Ciudad Obregon, Mexico. In its initial phase, 400 new jobs were created. In a second stage, during 2019, it is projected they’ll reach 1200. OneLink currently works for a...

OneLink Incredybles® planted 1,000 trees in Guatemala City.

Date: October 15, 2018

Guatemala, September 8th, 2018 - More than 550 Incredyble® Volunteers planted 1,000 dreams at the Ecological Park Ciudad Nueva, CALMECA, on September 8th, 2018. Continuing on the long road raising awareness in the communities that surroun...

OneLink BPO’s Incredyble® Sales Model is awarded with the gold medal in the LATAM Award for “Best Companies in Customer Service”

Date: July 13, 2018

OneLink BPO continues to make a difference in the Contact Center and BPO industry. It was present in the Argentinian CRIC Congress 2018, participating in the LATAM Award for Best Companies in Customer Service, where it was recognized with the gold aw...

OneLink was recognized as a Global Outsourcing 100 company by the International Association of Outsourcing Professionals (IAOP)

Date: June 23, 2018

June 2018 – This year, OneLink has transitioned categories from Rising Star to Leader in the annual listing of the world’s best outsourcing service providers and they were also recognized as a Top Company for Customer References, rated with...

Firm Will Leverage BPO Expertise to Accelerate Growth of Leading Outsourced Services Provider

Date: January 05, 2018

December 5, 2017. NEW YORK – One Equity Partners, a middle market private equity firm, today announced the completion of its investment in OneLink (“OneLink” or “the Company”), a leading provider of business process outsourcing (“BPO”...

OneLink is recognized for its focus on excellence through the Culture of Happiness

Date: September 27, 2017

Latin America, 2017. OneLink is one of the fastest-growing contact center companies in the Latin American region. With only 4 years in the market, it now has more that 8000 employees. The company harnesses over 20 years of experience in the busin...

OneLink and its Incredybles® planted 600 trees in Guatemala

Date: September 23, 2017

Guatemala, September 9th, 2017. More than 400 OneLink volunteers lead the first “Sembrando Sueños” (“Planting dreams”) reforestation effort in the country. OneLink planted 600 trees in the Erick Barrondo Park, last Saturday, September 9t...

Eduardo Salazar: An Agent Of Change

Date: December 31, 2013

When Eduardo Salazar and his partners divested a similar venture a couple of years back, they felt that a lot of value was yet to be made. So when the opportunity materialized they came back to the BPO industry because of the positive impact it ...