May 2019 – OneLink has been included in two categories of the “Best of The Global Outsourcing 100” lists: Top Customer References and Rising Stars to Leaders.

In order to select the companies for each category, the IAOP® reviews the situation of the companies in the industry, and the results are based on the evaluation of the score obtained in the “The Global Outsourcing 100” and WBOA programs.

“These lists encapsulate the very best of the best and what it means to be part of such a wonderful, ever-evolving, industry,” said IAOP® CEO, Debi Hamill. “These companies have shown, year after year that they have what it takes to build successful partnerships and bring unmatched value to their customers.”

The inclusion of OneLink in these prestigious lists shows that it is a forward-thinking company that continues to stand out, year after year, committed to meet and exceed their client’s goals and expectations.

Excellence and engagement have led the company to these special recognitions for three consecutive years. OneLink believes in solidarity and collaboration. Happiness and well-being are key motivators that encourage their people to take initiative and innovate. They are committed to offer their team and clients an unparalleled experience that adds value and forges a path towards success.

“Nowadays companies face a competitive and continuously changing business landscape; for that reason, the Global Outsourcing 100 and World’s Best Advisors lists are what organizations in our industry aspire to, as these awards are a testament to those companies that have raised the standard,” said IAOP® CEO, Debi Hamill.

“The Global Outsourcing 100 and World’s Best Advisors demonstrate the dedication, expertise and hard work of the best in the outsourcing industry,” said Debi Hamill, CEO of IAOP®. “I congratulate OneLink BPO for its recognition in IAOP®’s 2019 Best of The Global Outsourcing 100 as they are, year-after-year, among the highest-rated companies in customer references and size and growth.”

“OneLink is very proud to be part of the IAOP® lists for the third consecutive year. This proves that our philosophy of promoting happiness within the company works. The most valuable of our company is the people who work with us, and we believe that, if we put our best effort towards their well-being, both inside and outside the workplace, they will also do a better job to keep our customers happy. ” Eduardo Salazar, OneLink BPO CEO.

About OneLink

OneLink is a corporation founded by a group of entrepreneurs with a proven track record of more than 20 years of experience in the BPO and Contact Centers industries. Our experience not only focuses on the achievement of KPI, but, more importantly, on the added value we provide to our clients through innovation and strategic initiatives. We believe that an exceptional customer experience starts by creating a culture of service to our agents.

About the BEST OF Global Outsourcing 100 Program

As the global, standard-setting association and advocate for outsourcing professionals and the organizations they support, IAOP® annually produces subsequent research to help companies in their outsourcing decisions:
The Best of The Global Outsourcing 100 categories are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars.

The Best of The World’s Best Outsourcing Advisors features companies that are outstanding global outsourcing advisors and consultants. The list of advisors highlights the top consultant, legal and related advisory firms globally, and is a valuable reference tool for companies needing expert advice and guidance with their outsourcing projects.

Companies of all sizes, from around the world and from across the entire outsourcing industry – information technology outsourcing, business process outsourcing, facility services, real estate, design, testing, manufacturing and logistics just to name a few – are included on these lists. IAOP® Membership WAS NOT REQUIRED nor was it considered in compiling the final lists.

RISING STARS TO LEADERS – Featuring companies that initially made the list as Rising Stars and later made the list as a Leader.

CUSTOMER REFERENCES – HIGHEST RATING – These companies achieved a perfect score in this category in at least one year as demonstrated through the value being created at the company’s top customers. For both GO100 and WBOA.

About IAOP®
IAOP® is the association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence to improve business service models and outcomes.