OneLink BPO receives recognition in the 9° Premio Nacional a la Excelencia de la Industria in customer interactions. The contest was held by the Colombian Association of Contact Centers and BPO within the 16 ° Customer Experience Summit in Bogota framework.
Bogotá, May 10th, 2019. OneLink BPO has been consolidating its path for 6 years where it has managed to be recognized by international firms like Frost & Sullivan, Great Place to Work and IAOP. This 2019 is the fourth consecutive year in which the company participates in the “Premio Nacional a la Excelencia de la Industria” in customer interactions and again receives a prize in this important competition of the Contact Center and BPO industry in Colombia.
During 2019, OneLink has initiated an ambitious expansion plan thus generating new employment opportunities and committed to its purpose of “revolutionizing the BPO industry through innovation, entrepreneurship and the culture of happiness; generating value to its associates, clients and community.” These recognitions are a reward of the path to excellence that all the members and associates have gone through.
“This award consolidates our clients strategy with the organizational values executed by Increybles® committed to delivering a service of excellence,” said Manuel Morales, vice president of operations for OneLink Colombia.
The awards given annually by the Colombian Association of Contact Centers and BPO are valued by an expert committee that seeks to distinguish the companies that develop processes of customer interactions. For four consecutive years, OneLink BPO has achieved to be awarded among the most recognized companies in the Contact Center and BPO sector, obtaining this year a bronze recognition in the category of best Export Management.
“This is the result of the work we do every day with our Increybles’® help. These recognitions drive us to continue innovating and doing things differently, so that our clients can continue to obtain great results,”concluded Eduardo Salazar, CEO of OneLink BPO.
It is a corporation that was founded by a group of entrepreneurs with a proven track record of more than 20 years in the Contact Center and BPO sector. Its experience does not only focus on metric fulfillment; it also focuses on adding value to its clients’ relationship through strategic initiatives and innovation. OneLink believes that an exceptional experience in every interaction with a client begins by creating a culture of service and happiness to its agents.