News

OneLink was recognized as a Global Outsourcing 100 company by the International Association of Outsourcing Professionals (IAOP)

June 2018 – This year, OneLink has transitioned categories from Rising Star to Leader in the annual listing of the world’s best outsourcing service providers and they were also recognized as a Top Company for Customer References, rated with the top score: 8 out of 8.  Customer Reference is the single most important factor in the overall score.

Each year the IAOP reviews the current situation of the global market service provider companies. Based on the results, they produce a global list of the best services providers according to five categories which help companies acquire the most convenient choice of external provider to fulfill their outsourcing needs. The categories are as follows:

  •          Size and growth
  •          Customer references
  •          Awards & certifications
  •          Programs for innovation
  •          Corporate Social Responsibility

Judging is based on an independent review by IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.

Companies included on the list have demonstrated their global excellence; stars are awarded for all companies distinguishing themselves in one or more judging categories, those with scores of 5 or better receive stars. The list includes the 75 Leaders and the 25 Rising Stars with the highest final scores.

“The Global Outsourcing 100 and World’s Best Advisors lists showcase the best of the best in the outsourcing industry,”said IAOP CEO, Debi Hamill. “Getting selected shows these companies came out on top following a rigorous application process and unbiased competition judged by an independent panel of recognized industry leaders in outsourcing.” – “We are proud to recognize OneLink BPO for being among the highest rated companies in customer references and size and growth.”

OneLink’s participation demonstrates their commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry. The company has become a strategic partner to other companies, characterized by the excellence of the service offered to clients regarding the distance and location. OneLink is committed to find creative ways to add value to their clients by empowering and developing their people and supporting each other. This recognition is a pride to the company and it motivates them as a big team of over 8,000 employees to continue advancing in the road to success. 

“In today’s economy, it is more important than ever for outsourcing buyers to be able to easily identify and select the right company for their outsourcing needs,” said Debi Hamill, IAOP CEO.

“We believe that these awards and recognitions prove all the effort we make every day to keep our business growing, and the importance in promoting excellence throughout the whole organization, improving the way the industry is constantly evolving.”  Eduardo Salazar, OneLink BPO CEO. 

About OneLink

OneLink is a corporation founded by a group of entrepreneurs with a proven track record of more than 20 years of experience in the call center and BPO industries.  Our expertise not only focuses on KPI attainment but more importantly, the added value we provide to our clients through strategic initiatives and innovation. We believe that an exceptional customer experience starts by creating a culture of service to our agents.

About The Global Oursourcing 100

The Global Outsourcing 100 and World’s Best Advisors lists are the essential tools companies reference to make smarter decisions. They provide companies with valuable insights into the outsourcing industry, leading and emerging service providers and advisors, and key developments to watch. The list is an essential reference for companies interested on selecting the right company for their outsourcing needs. The annual listing includes companies from around the world providing the full spectrum of outsourcing services.

About IAOP

IAOP is the association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence to improve business service models and outcomes.