Services
Consumer Care
Human touch and caring combined with efficient technology.
Our Incredyble® culture and understanding of the customer journey combine to provide the best in customer experiences and cost-effectiveness. We guarantee the best experience for every customer contact achieving award-winning partnerships that deliver the highest level of service quality, CSAT, NPS, and customer loyalty ultimately helping to maximize the lifetime value of our client’s customers.
With OneLink, our expert staff are adept at designing and improving product and service inquiries, complaint resolution methods, customer survey feedback, and delivering a consistent level of service no matter the program or service location.
Technical support
Solving the issue the first time.
OneLink's technical support agents are extensively trained to provide best-in-class technical support in a world where technology continually evolves. With our team of skilled specialists, we provide support services through channels prefered by your customers whether it is voice, chat, email, SMS, in-app, or through social media. Our training systems and methods provide the latest insight for our Incredybles® whether they are onsite or work from home.
Incredybles® can watch the latest videos and updates in an asynchronoss environment ensuring they are up to date on the latest client requirements.
Some of our solutions include:
| Help desk | Secure IDs / token |
| Troubleshooting | Hardware issues |
| Email Issues | Billing complaints resolution |
| Product problem resolution | Big Data analysis |
| Support ticket issuing | Transaction processing |
| Password reset | Account analysis |
Sales & Retention
Increasing revenue with care.
As a strategic partner to our clients, we work on improving and increasing conversion rates as well as up-selling and cross-selling to drive additional revenue through execution of proven processes. OneLink sales agents are specifically trained with proven sales techniques on how to overcome objections and close sales.
Our experienced leadership teams work closely with our clients to develop customized programs, update and improve scripts, and adjust objections in order to maximize every interaction. Additionally, our development teams enhance the Incredyble®'s selling potentil by providing real-time customer information as the call occurs, arming our sales team with the latest information about the person they are servicing.
Back office
Incredyble® service behind the scenes.
OneLink's back office services are designed with both a human and technology solution, serving to improve the process, transact faster, reduce cost, improve the customer experience, and protect your brand. Along with our Incredybles®, our Customer Experience Team and Digital Process Team analyzes every aspect of the back office steps required to completion to ensure the most efficient, customer-pleasing result.
Some of our high-quality solutions include:
| Fraud Prevention | Billing |
| Order Management | Chargebacks |
| Case Management | Collections |
| Analytics | Reporting and metrics |
| Data entry |
Content Moderation
At OneLink, protection of your brand comes in many forms.
We help to launch, create, and moderate customer's content on different platforms. With a predetermined set of rules and guidelines for user-generated submissions, we manage direct and indirect customer contact. Through our content moderation processes, we help protect brand integrity and customer experience. From a legal standpoint and following our clients' guidelines, we may issue warnings to customers with repeated behavior concerning unauthorized content.
Our Incredyble® culture of caring and honesty pervades throughout our organzation, creating a ready group of people who share our purpose of making the digital world better. Our Incredybles® are emotionally intelligent and through continuous training, counseling, and wellness programs, are equipped to handle many situations while staying grounded and motivated to make a difference.
Social Media
Enhancing and protecting your brand.
With OneLink social media Incredybles®, you are partnering with a team of experts who are trained to connect your brand with your customers across all social media channels, driving value, customer relationships, customer loyalty, and brand loyalty.
Your customers have more power than ever to influence your image and brand. This is why every client interaction is important. Due to this, we feel it is more important than ever that the Incredybles® we select for our social media programs are carefully scrutinized and emotionally intelligent. Through a combination of our Incredybles and customer experience consultants, we turn customers into client advocates.