Posts Tagged ‘innovation’

OneLink Lauded by Frost & Sullivan for Harnessing Emerging Technologies to Deliver Outstanding Customer Experiences

It blends automation with human emotional intelligence to provide clients with the best possible CX SÃO PAULO, Brazil — March 9, 2021 — Based on its recent analysis of the Latin American and the Caribbean customer experience (CX) outsourcing services market, Frost & Sullivan recognizes OneLink (OneLink) with the 2020 Latin American and the Caribbean…

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OneLink’s Applied Innovation Team Creates Technological Solution Among Pandemic Chaos

2020 was undoubtedly an unprecedented year as COVID-19 has impacted, disrupted, and redefined every single industry worldwide. The pandemic forced organizations to move to a networked approach to business continuity planning, working from home, and video conferencing. Healthcare businesses were not the exception as 2020 brought plenty of changes and challenges, forcing them to rethink the user…

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