Thanks to the unrelenting work of an interdisciplinary team, OneLink has managed important recognition and awards in the outsourcing industry. In Bogotá, Colombia, the Andean Congress for Contact Centers y CRM, gathers several companies of the sector every year to share knowledge and interact, as well as award the National Excellence Award for Customer-Interaction Industries and the LATAM Awards for Best Organizations for Customer Interaction.
In 2016, OneLink participated in the 6th iteration of the National Excellence Award for Customer-Interaction Industries in Colombia, and received 3 awards as recognition to the work and commitment of our people to provide an exceptional experience in each contact.
“I’m proud to announce that OneLink GETCOM has been awarded in 3 of the 3 categories in which it participated: Best Customer Service Strategy (Bronze), Best Human Resource Management (Gold) and Best In-House (Gold). We accepted this award on behalf of our work team – it’s because of their great attitude and commitment that we’ve managed to turn this adventure into a success story.” Alberto Castañeda, Country Director for OneLink Colombia.
In 2017, OneLink participated in the 7th National Excellence Award for Customer-Interaction Industries in Colombia, and in the 6th LATAM Award – Best Organizations for Customer Interaction, Colombia. This time around, OneLink was awarded in 4 different categories:
– GOLD for Best Human Resource Management.
– BRONZE for Best Contact Center.
– GOLD in Best Contact Center and Call Center Operation.
– SILVER in Best Customer Service Strategy.
Also in 2016, OneLink was awarded the title of “Contact Center with the Best Competitive Innovation and Leadership Strategy”, as part of a study conducted by Frost & Sullivan every year in Latin America. When the distinction was awarded, our strategy of having a corporate culture based on happiness is validated: “OneLink is changing the landscape of the the contact center outsourcing market in Latin America, by putting the employee’s happiness first. Turning into a strategic partner and employing cutting-edge technology in all its operations, the company offers and excellent experience to its clients, regardless of their geographical location” (Frost & Sullivan, 2016)
This year, OneLink also made the 2017 Top 100 Global BPO Companies list by the IAOP (International Organization of Outsourcing Professionals), and was awarded the category of “Rising Star”. The IAOP is the association that gathers clients, suppliers, and agents in a collaborative and knowledge-based environment, to promote professional and organizational development, certification and excellence, to improve models and results of company services. OneLink also qualified in the Best Workplace ranking created by the Great Place to Work® Institute for Central America and the Caribbean, a global research, training and consultancy firm that helps organizations identify, create and mainting excellent workplaces through the development of High Confidence cultures.
OneLink will close the year with over 8000 employees, and thanks to them, all of this has been made possible. These awards are the pride of the company because they renew its commitment to its clients and employees of building the road to success… and we’re sure we’re just getting started.
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We’re a team of Incredybles with a tested trajectory of over 20 years in the Contact Center and BPO sectors. We deeply believe in the Culture of Happiness, through which our agents live day to day, and in that way, we manage an exceptional experience in each interaction with our customers. Our experience is not only focused on meeting metrics, but also in adding value to the relationship with our clients through strategic initiatives and innovation. OneLink believes that an exceptional experience in a customer interaction begins by creating a culture of service and happiness for its agents.