It's what we call our Agents.
Our Agents are Incredybles® with a "Y". We hire incredible people. Our Agents are typically Generation Y.
Since its inception, OneLink is steadfast in believing if we make our Incredybles® successful, OneLink will be successful. If our Incredybles® are happy, they will provide better experiences. If we educate our people, we have future leaders to help us grow. Our leaders and Incredybles® are the reason why our technology, operational processes and procedures, corporate infrastructure, and other BPO components being and end with high-quality.
Together for 25 years. A history of success.
OneLink's leadership team are pioneers and know what success looks like. The team is largely comprised of a core group that founded Latin America's first privately held contact center that grew it into a powerhouse that was later sold. It is the same team that knows what it takes to build a successful BPO company and be successful in today's emerging BPO market.
Built on a servant leadership belief and investing in people and technology, OneLink's executive team is engaged and actively involved in its client's success. This success has yielded a best-in-class compound annual growth rate and a financial foundation that is poised for expansion.
Work From Home
Maintaining Culture, Happiness, and Effectiviness. It's more than Technology.
Our work-from-home foundation of planning, strategy, rollout, and new tools began in 2019! It was a major initiative for OneLink for 2020. Fortunately, we were ready. It's more than Zoom. It's about maintaining and keeping that which has made us successful--keeping our Incredyble® culture and effectiveness alive.
The tools we have created help us achieve our great success. Our inhouse developed system called Partner, which not only digitizes our coaching and quality processes, payroll, and scheduling, but also provides private social networking allowing our Incredybles® and staff personal ways of connecting. Our work-from-home solutions are here to stay.
Fostering our next generation leaders.
Companies add people through recruitment efforts. OneLink is no different. But what makes us different is we have a large bench of leaders who can step into the roles needed to support these new recruits.
Our leader certification programs in operations, workforce, quality, and training are designed to acclimate, prepare, welcome and certify our managers and supervisors into their new roles by providing tools, resources, and knowledge to become successful and productive. Our Corporate Leadership program covers topics such as leadership, management, and most importantly, how to foster happiness!
Simple is automated, complexity requires emotional maturity
Faster. More responsive. Reduced handle time. Easing the Incredyble®'s Workload.
OneLink's digital technology and omnichannel options do all this and more. But what does this mean for the people who are interacting with your customers? It means that the issues are more complex and our Incredybles® need to be equipped to handle the complexity and connect emotionally with your customers.
Our coaching process is built on fundamentals that have been perfected over the years. Our Supervisors undergo extensive training and monthly coachings are reviewed to ensure consistent practices for all of our programs. Our platform and training simulators provide a delivery mechanism that benefits both our onsite and work-from-home Incredybles®.