Posts by Sara Martínez Álvarez

OneLink Lauded by Frost & Sullivan for Harnessing Emerging Technologies to Deliver Outstanding Customer Experiences

It blends automation with human emotional intelligence to provide clients with the best possible CX SÃO PAULO, Brazil — March 9, 2021 — Based on its recent analysis of the Latin American and the Caribbean customer experience (CX) outsourcing services market, Frost & Sullivan recognizes OneLink (OneLink) with the 2020 Latin American and the Caribbean…

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OneLink’s Applied Innovation Team Creates Technological Solution Among Pandemic Chaos

2020 was undoubtedly an unprecedented year as COVID-19 has impacted, disrupted, and redefined every single industry worldwide. The pandemic forced organizations to move to a networked approach to business continuity planning, working from home, and video conferencing. Healthcare businesses were not the exception as 2020 brought plenty of changes and challenges, forcing them to rethink the user…

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Artificial Intelligence Digitalizes Assistance in the Health Care Sector.

OneLink stands out for pursuing technological leadership through the development of outstanding customer service strategies. We have always strived to create innovative solutions, so our clients and strategic partners are ahead in a new changing reality. Due to the actual global crisis, the health care sector is facing one of the most significant challenges in…

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